Level 1 Travel is a family-owned travel agency like no other. Level 1 Travel is proudly based in Pahrump, Nevada and is headed by four owners. Each owner brings a unique skill set into the company and emphasizes a “quality over quantity” mindset. Each affiliate, partner, and/or agent is held to a new higher professional standard.

A NEW INDUSTRY STANDARD:

Following several personal travel challenges, the owners of Level 1 Travel vowed to create a new completely transparent, customer-focused travel agency. An agency that functions without the harassing phone calls to customers, absent of agents who seek a quick payday instead of providing a personal experience, and an agency which strives every day to rise above the normal booking experience.

HOW LEVEL 1 RAISES THE BAR:

We NEVER cold call our customers for sales. If one of our agents makes an outgoing call, they know their customer and have already spoken with them about their communication preferences. Popular travel agencies often call “leads” without knowing their potential customers at all. Interrupting people at work, bothering people during private time with their families. We keep our customers first in our minds, which is why our agents ask every customer for acceptable times to communicate with them.

Extensively researched destinations and Agent personal experiences are used to help build the customers overall knowledge of each location before they book. Each one of our agents must go through training on popular destinations. Ownership and high-level agents are sent to physically experience trips and offers from our suppliers. These trips are booked outside of a “FAM” experience. This allows our representatives to experience what is offered exactly the same way one of our customers do.

Researched based booking: In a fast-paced world, researched bookings have slowly made way for speed-based booking. The result is a customer who is not sure exactly what their trip involves, multiple phone calls to attempt to make changes, and many more questions. At Level 1 Travel, we ask the question: Why was the customer placed in this situation? We avoid these situations by thoroughly researching everything possible for our clients before they get locked into a bad situation if the customer desires to elect for this option.